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Couldn't be happier with the quality and speed. I have had this printer at home for years and wanted one like it for the office.
Obviously not thick enough to hold the limited stress put on it by the metal clip/spring. There must be a significantly greater amount that just gave up. Clearly a design flaw as you can gather from the number of other reviewers with exactly the same problem. Now I'm left with a slow gray-scale printing color printer. Upon removing the old color cartridge I noticed in the cradle there was thin metal clip/spring that didn't look quite right. Bought this printer about year and a half ago. Was working fine, I was happy with the purchase. No abuse, no forcing a new color cartridge.
It's thin plastic clip is approximately 2 millimeters thick. Stay away from this printer, it seems to last just long enough to pass warranty. I'm expecting, or hoping, to receive a call from them within the next couple of days. With a fancy LED displaying "Cartridge Failed". But if a handful of customer took the time to write here. The little thin plastic clip that held in the metal clip/spring in place must have broken during printing with the old color cartridge. Not sure of the response I'll get. Until.Replacing color cartridge.
I've contacted HP and they agreed to escalate the issue. Looking at the black cartridge cradle. Mind you, this was on removing the empty. I never found it.
After chatting on line to an HP rep. The next day after printing a beautiful set of pictures, I turned it on and the display window read, "Cartridge Service Station is Stuck" and it won't do a thing. He says it's hardware problem and of course there's no servicing it. I loved this printer until a couple of days ago. It printed excellent photos, and I've never had any problems with it since I bought it about 2 years ago.
With any problem the HP photoSmart 8150 inkjet printer are the best.please try it.
I tend to favor the HP Products and the cartridges are not extremely expensive either. Awesome Printer and very fast. Great bonus having card reader, and LCD that is built in.
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